The State of Repairs

Episode 5 - Lessons from Partnering with Walmart with Timothy Phelps

March 10, 2021 RepairDesk Season 1 Episode 5
The State of Repairs
Episode 5 - Lessons from Partnering with Walmart with Timothy Phelps
Show Notes Transcript

This episode of The State of Repairs features Timothy Phelps, the COO of Techy by Dr. PhoneFix as our guest.

Tim started his business with the family back in the early '00s. What started as a single store soon grew to a franchise with 40 stores and counting, both in the United States and abroad. Tim's hard work and gradual metamorphosis led him to partner up with Walmart starting in 2017, and it's been a tremendous learning experience since. A man who is passionate about his job and his people, Tim devotes every day to his business and his people, taking them to new heights.

In Episode 5, we discuss the journey Tim's company made, how they rebranded themselves from Dr. PhoneFix to Techy, the experience of working with Walmart, and how balancing your family life is just as important as your work.

Find Techy Online - https://techycompany.com/
Techy on Facebook - https://www.facebook.com/TechyCompany/
Techy on LinkedIn - https://www.linkedin.com/company/techycompany

Sign up for RepairDesk - https://www.repairdesk.co

Nosher Khan:

Thank you so much for joining us. Could you please tell us a bit about yourself and about the company that you're running right now?

Tim Phelps:

Yeah. My name is Timothy Phelps. I'm 35 years old, been running this company for 15 years now in the electronic industry and continue to look into grow. I've got two kids and a wife. So I, obviously you got to support them. And so that's my my passion right now is to to build my my, my wealth, but with my family and my mindset and my relationships with with them.

Nosher Khan:

All right. That's great. Yeah, of course. Any person who works with repair shops or, in the repair industry in general they obviously have to take care of business, but they also have family to look after and, with the nature of the industry, it's tough to be able to balance the two. So it's really good that you're able to do that.

Tim Phelps:

Yeah, for sure. Look, it's tough. Being successful is tough. Running a business is tough. Life is tough. But it's all about mindset. If you have your mindset in mind, and your goals written down every single day, you can achieve anything. And so I think that's the most important thing when it comes to to just life in general, and to taking the next step of how to be happy.

Nosher Khan:

That's really good to hear that you have that mindset. So could you tell us a bit about how you develop that mindset from the start of your career up until the point that where you are right now?

Tim Phelps:

Yeah, look, when I started my mindset was it was a. I was a 20, 22 year old actually no 20 year old, young kid just looking and to make money. I was always money hungry and I thought, money was everything. And that's what life is all about was money. And so that was my drive I had at the time I was single and no kids, no family just my my mother, my and everybody else that was surrounding me at the time. And so from a very young kid, my mother was always great at sales, but she She was always working for somebody and she really had to work harder to support us. And at the end of it, she really got nothing out of it working for somebody else. And so that kind of set me to say, look, I need to set something up for me. You know what I mean? And that was my mindset, my goal, and just to be successful on my own and do it my own way. And so I started off that way. I was like, Hey, it's me. I'm going to do everything. And little did. I know it said it's more than just you. It's more than just me. It's it's about the team. It's about your mindset. And it's about the goals that you set down to achieve on a day-to-day basis. And over the course of 15 years that I've been doing this and this industry, I really just didn't realize this until I would say three, four years ago, setting yourself up with routines and getting everybody involved that's around you to understand what your goals are. And and that's what really got us to the jumpstart, this company.

Nosher Khan:

15 years of hard solid work and it's paid off brilliantly, I believe.

Tim Phelps:

Yeah, a hundred percent. We're at 40 locations right now. We have another five leases we're signing. So we'll be at 45 within the next couple of months and we'll continue to grow and it's been great, i, we're in the pandemic right now and it's been a great industry to be in that's for sure.

Nosher Khan:

That's really great to hear that, even with the pandemic, you guys are still expanding, still looking forward, still growing as a business. So how do you feel that the pandemic has worked out for you guys? And what did you do to be able to adjust your adjust your your schedule, your growth, to be able to make advantage of it?

Tim Phelps:

Yeah. It's changed to be honest with you ever since March when it really started even the, in the U.S. And at first we were all stores shut down and everybody was freaking out not showing what to do, not showing, and obviously the biggest thing for us as the the founders of the company, we really just look to help them and support them as much as they needed giving them hand sanitizer, letting them feel comfortable with opening and on, even with that, where they still didn't want to open. But I think we finally we opened one of our locations and we also had one of our franchisees open up a location and within two weeks the sales just skyrocketed. And so we told all our franchisees, look, you don't, you do not need to open. But look at these sales that we're getting. And so we sent out. The sales to all the franchisees and within the next year they are too, they all been up. So that was a Rocky road in the beginning. But ever since then, we haven't looked back we're continuing to support them and make them feel as comfortable as possible, not just the team members, but the the customers that come into the stores too, as well. We're taking every parameters to be safe as we possibly can. But now that I see the curve we're getting past this which looks what seems to be good. We're still continuing to be busy. You have everybody at home right now. Everybody's buying four or five laptops for their kids. They don't want to buy brand new ones. It's expensive, so they want to get them fixed. So we're fixing stuff. That's from 2010, 2008. I think I fixed a flip phone recently just to get, it's just so everything's just coming out. And so it's been pretty incredible and we're super excited to continue to see where the growth goes.

Nosher Khan:

That's very interesting that you mentioned that you had to fix the flip phone because I haven't seen those in ages.

Tim Phelps:

I was surprised it still worked.

Nosher Khan:

Yeah. I'm surprised just as much as you are. And that's exactly what I wanted to be able to ask was that Even with this climate that's going on around we have the pandemic, we have a lot of people who were staying home and businesses would shut down. Even with that. How was it that you were able to jumpstart your business? What was it that sort of move your business to grow? And I'm guessing you just gave the answer to, it was that people didn't want to buy new. Oh, the stuff that they had laying around, they wanted to be able to make, do with it. Because obviously if, since everything was closed, that meant people were earning lists. They could get stuff from less places and, they wouldn't be strapped for cash. So what they had was what they had to deal with, correct?

Tim Phelps:

Yeah. A hundred percent. It was. We didn't think that was gonna happen. And at the beginning we really weren't even prepared for it. And all I can say is we're fortunate that all of our vendors are fully stocked and we're not having any issues. That was another concern we thought we might've had was a shortstop on supplies. And the vendors have been up to par with that kind of stuff. And that's been very helpful for us. So when, again, when I say w we continue to grow, it's everybody around us, that's really putting in the work. That is helping us to grow. So it's not just the team members, it's our vendors, it's our customers. It's just a whole circle. That's really come together to help us grow. So it's been pretty incredible.

Nosher Khan:

That's really great. Absolutely. Team is very important when it comes to growth and when it comes to managing your business has such a business as big as yours. So can we talk a little about the sort of team that you've assembled? And what the criteria was to be able to hire these people, to be able to, entrust them with the responsibility and how everything works out?

Tim Phelps:

Yeah. If I, if you want to start say we start from the beginning when we first started we kinda just winged it. We hire anybody we possibly could. And we hired a lot of family members and we went through a lot of mistakes and made a lot of them. Mistakes. And so that was the biggest thing is we just, we learned from our mistakes and that's one of the things, if you want to achieve and anything you have to learn from your mistakes. And I think that's what we're doing on a day-to-day basis for improving on hiring every single day, trying to find different approaches to make our team members happy to want to join Techy because. Obviously to continue to grow. That's what we need. We need support from our team members in our employees. Yeah, it takes time. It takes time to to get there, but it's but it's been incredible. The team that we have around us is just lights out. And that's why we're growing. I can definitely say that they're doing a great job with everything that's going on with the new locations that you're opening up.

Nosher Khan:

You must be really proud of them.

Tim Phelps:

Yeah, a hundred percent, hats off to them, for sure. Without them. From the very beginning, when we first started in a small kiosk, one of the things I had, the biggest issues was it was like I had to do it myself. I had to do it myself. Everything was going to go through me. I had total control, but the foundation that I started off with still works with us to this day. Which is the reason I grew was because they were the ones that let me take my hands off of certain things, which allowed me to open up the second store, the third store, the Ford store, and really expand. And now these, all these Team members that were part of that us way back when they either worked for corporate, they own their own franchise stores. They're involved in the industry still. And they're a big reason why we continue to grow is because they are, they're the core people, the core six people that started with us are still with us and which is pretty incredible is it shows the longevity and the the commitment that they had for us. So that's, I got to give it all to them. Look, I'm just a. Just another guy here, and so thanks to everything that they do and continue to do.

Nosher Khan:

I'm sure they appreciate all of that. And that's really impressive that you have all those, the core six members of your team still with you today. And not just that, all the people that came along the way are now running their own businesses. They're still in their corporate. They're doing really well for themselves. So it sounds like it wasn't just about the work that was in place. It was about training and developing these people to become entrepreneurs on their selves. That's actually a really good thing that shows that Techy itself is a place where, people will want to go and they have potential to grow.

Tim Phelps:

For sure. And that's the number one thing I preach to everybody that's in this company is look, there's many ways of growing. You don't even have to grow with Techy, but if you start off here, learn as much as you possibly can follow our leads, learn from our mistakes. And when you do go out in the world, cause we get a lot of people that start with us, 18, 19 years old, and this is not going to be their dream job. Maybe it will be like, it has been for a lot of other people that are still with us today. But we want everybody to understand that, look, we're here for them. We're a family and a, whatever they need, we're here to support them. So every single one of them have my personal cell phone number and they can call me or text me with anything that they need. If it's business, if it's personal, if they need a little mentorship just to get motivated, I'm here for them. So that's what my focus is from day one.

Nosher Khan:

That's excellent. And especially in this time of need where people have to face a lot of hardships, I believe that, having that sort of connection with your employer, having this sort of connection with the people you work with is really important because that's how we get through all of this and let's face it. It's through all of these people that, take your gut to the place where it is today. So it makes sense that, you would definitely appreciate that and want to give back to the community.

Tim Phelps:

Yeah, a hundred percent. That's what we focus on is it's just whatever it's going to take to continue to grow. We're going to, we're going to do. And and the big part of that is making sure that everybody just feels comfortable with every aspect of Techy from again, from being a customer, to be in a team member, to there being. A vendor to supporting us with our point of sale system. We just want everybody to understand that we're a team and and to continue to grow, we need everybody that's involved with us to have the right mindset to help us grow.

Nosher Khan:

But I'd also like to be able to talk about how right now you have everyone around you, but that's not really how it started. You had to build your way up to work that, to be able to, be a part of this entire community. Can we talk about what it takes to start from a single store ad to build yourself up into this big franchise that has multiple channels?

Tim Phelps:

Yeah. And like I said, I'll fall back to it again, but it's all about the people that are around you. It's about your mindset. It's about you have goals. You have to have those set first before you go into this. So when I first started again, I was. I was just trying to make money. I didn't know what I was doing. I was just winging everything, but I had my mind set. I was like, I'm going to do whatever it takes to grow this business. So I, if I had to put 80, 90, a hundred hours a week, I would do it. If I was up till two, three in the morning, I would do it. So I was doing whatever it took to get there. And and part of that was making sure that the team members. We're being followed by my leadership to show that look, I will do whatever it takes to make you successful too. That was always been my mindset. So you always have to have your mindset, but through those ways I've learned a lot. I my mindset has changed since then, we started off as just a corporate. We had 15 locations as corporate, and then we, and then the company name was at the time was called a doctor phone fix. We would doctor phone fixed initially, and we started licensing the name. And we were selling the licenses here, $15,000. You can have this doctor phone, fixed name and we'll train you. And we were going through all these licensing programs and just giving it out. But then it was a free for all. Everybody was buying products from everybody. The customer service was just all over the place. Nobody's mindset was on the right same path. So it was just we were all over the place making a lot of mistakes. And so we looked back and we said, okay, we gonna have to change something here. Something has to change. And, I reached out to a franchise owner one of a buddy of mine that owned a franchise. And I said, what, tell me a little bit about franchise. And he told me a little bit about it and I talked to our our attorney and he said, look, I would go with the franchise side of things. And we turned into a franchise and one of the biggest reasons was that was just to have. An organization, just like McDonald's where every cheeseburgers at a McDonald's cheeseburger, it's not a Joe shacks cheeseburger. No it's all the same products, the same customer service. The experience, cause that's at the end of the day, That's how you grow a business is a great experience. So we changed from the licensees. We got rid of all the licensees, some stayed on board with us. Some didn't we had to close down locations, open up new ones. So it was a fun little start. We made a lot of mistakes which, which halted us from our growth. But you know what? We sat back. We wrote down our goals and we started the franchise concept. And that's what really allowed us within the last four years to really just open up a lot more locations and structure, everything that we have right now. So that's one of the biggest things that helped us shift to from one location to 40 locations today.

Nosher Khan:

That's great. And I believe your attorney was actually pretty on the money with that because when you get into the franchise model, it's it's a lot, it makes a lot more sense because let's face it, at the time you were Dr. Phone Fix and let's say if you have, all the stores in New York and then up in the next state, you started licensing up in somewhere in Vermont. And if that store doesn't have good quality, if the customer service is bad, it's, they're not going to care about that specific location. They're going to go for the brand. The brand is going to be affected by it. And obviously word travels around to the point where your stores in New York would obviously be hit by it. So the franchise model. I believe would have worked much better because then you can unify your services. You can, you can set in standards and everything operates as procedure and you have oversight over it because then you can adjust the quality and make sure everything is uniform because that's what the brand demands. That's what it needs.

Tim Phelps:

Yeah. A hundred percent look, The licensee program, it works in some industries for a hundred percent. I would say it works on a product more than than a physical store. You know what I mean? So it, it was just, yeah, it wasn't for us, it might be for other people, but it wasn't for us. We couldn't tell. Here, let me give you an example. We would have a customer, a call the corporate office to say, Hey, the experience at this store was terrible. The guy broke my phone and he doesn't want to make it right. And we had our hands were tied. We couldn't go back to the owner and say, Hey, look, take to this customer. We couldn't, we weren't allowed to we weren't allowed to control them. They had to do whatever they could do whatever they wanted. If they wanted to sell a vacuum machine, they could sell a vacuum machine. So we had no control over that. And look, we don't care about the control. We just care about the experience and when you have a lot of different hands and people touching the stuff and they don't want to follow our goals in our experience. Then that's when it gets a little the feathers get ruffled. I think on the franchise way in this industry is the way to go. You can own your own. You can own your own store and be, and grow it on a corporate side too, as well. But if you really want to grow and grow fast in the franchise, ways is the way to go. And that's worked out for you tremendously. Yeah. In this industry. There's other franchises out there that are in this industry as well, that done very well. And and so obviously works.

Nosher Khan:

That's great. Then that must have reinforced your idea with the whole franchise model because you see the example and then you're like, yeah, if we go down this road, this is how it can work because it's worked for these people. It's worked for XYZ. And when you applied for yourself, it works out that's the best.

Tim Phelps:

Yeah. 100%. Yeah. So it's been exciting. And now like I said, we started off as doctor phone fixed now went over to tacky because we do so much more. Initially we just, we would just fixing phones selling assessors. That was all we were doing. But we do so much more now. We repair any electronic device. We do smart home installation, and then we protect the devices as well with cases and temper glass and computer stuff virus protection, all of that kind of stuff. Our model now is here at tacky, then, the sky's the limit everything's Techy obviously. You're a Techy. And there's huge opportunities in this next chapter in this company. And that's why we have changed our name from Dr. Phone fix the Techy. We were getting customers to walk in and walk in with a laptop, two laptops in their hand, and we were fixing the phone. They're like, where can we get this, these laptops fix? And we're like right here at Dr. PhoneFix. And they're like it says phone fixed. I didn't know you fixed computers. So that was a big reason why we converted our name to Techy because we offer so much more than just phone repairs and Dr. Phonebooks did us very well and obviously helped us grow to where we are today. But this next chapter in our businesses, we have a lot of opportunities here, especially having our involvement with Walmart and having, being able to open up stores in every Walmart in the world. Being the next geek squad of Walmart is really where we're heading. And and I think it was a lot of opportunity here with Techy within the next couple of years. So we're super excited about the brain the rebranding, and that's one of the reasons that we rebranded.

Nosher Khan:

That's excellent. I really, I'm excited just listening to the prospects, so that's really cool. And yeah, I just want to be able to ask about the rebranding and you did such a good job talking about it. Which is awesome. Could you tell me a bit more about your, your dealership with the your view with Walmart and how that came to transpire and what are the particulars of that?

Tim Phelps:

Yeah, one more took a lot of time. We started talking to Walmart in 2015 and initially it just, it was us just reaching out to Walmart persistency, taxing them. On LinkedIn finding the right person to get ahold of that Walmart and just continuing to reach out to them, continue to reach out to, so we finally found the right person and after two years of doing that and not giving up, we finally got an opportunity with Walmart. They flew down and this is in 2000. I want to say 17. They flew down to headquarters here in Fort Lauderdale, Florida. They met with our team. We showed them what we wanted to bring to the table and they loved it. And we started off with three locations, immediately opened up three locations. They started off, they, Walmart is King when it comes to retail. So you have to slowly work yourself in there. So we started off just fixing electronic devices. That was it. Not even selling accessories, not doing any of that stuff. We would have one year leases with them. They wanted us to prove ourselves to them. So it took us two years to really show them that look, we're more than just a repair company. We're so much more than that. And that led us to offer accessories that led us to start selling used phones inside the store as well. Let us partnering up with the electronic division in the back and so much more. And now where we're at, Two years later, or three years later to be the Geek Squad of Walmart is really where we're heading. And and it's pretty incredible and that's what are not the end goal, but the goal is within the next couple of years is to compete with best buy. And that's what really, what Walmart wants to do. And we made a lot of mistakes with them in the beginning and we had to go back and forth and fix it between the both of us, but our relationship. Is unbelievable with them. And we have a lot of opportunities with them, but, we don't just open inside of Walmart. We have stores outside of Walmart too, as well. But obviously having 8,000 people walk by your store a day, you can't buy that kind of traffic. And everybody goes to Walmart. So that's that's where we're heading.

Nosher Khan:

That's absolutely amazing. And I believe that. Yeah, of course, like you mentioned earlier, Walmart wanted you to prove yourself because I think that one of these these big stores, they want to know that the relationship that they're building is one based on quality and one based on mutual understanding it can't be just because, the part you, and then that's it. You can rest on your laurels. You have to prove yourself. You have to show that you're all about quality and you have commitment to be able to look out for both Walmart and yourself. So I believe that's the kind of people that they want to do business with. And it's so amazing that you rose up to the challenge and prove to them that you are a company worth doing business with.

Tim Phelps:

Yeah, you're exactly right. That's exactly what it is. We have to represent their brand too very well. Not just our brand. And I think we do that now, we've started off with one year leases. Now we have five-year leases with five-year options. So that shows the commitment with Walmart and it shows our commitment with them. So it's a great partnership. It's a great opportunity for anybody that wants to get into the industry. And w we're super excited. We've got some big visions here. And the next couple of years here. That's great.

Nosher Khan:

That's really great to hear. I'm guessing that, you partnering up with Walmart was also a really great learning experience because it's a big company, they've got a lot of different viewpoints, thick, you have access to now you can talk to them about it. You can learn from them. What do you think over the past two, three years working with Walmart, you've learned that you probably didn't know before.

Tim Phelps:

I learned there's a lot of turnover inside, not turnover, that's probably a bad word, but of people moving up the chain. So you have to really be fully involved with them on a weekly basis. And just saying, in saying hi and introducing yourself. You know that of the department, because again, I didn't realize Walmart has over a hundred different departments for every individual store. Just it's crazy. So the departments that we work with. People change they move up in position. So you have to communicate with them constantly. And that was one of the things I was shocked at in the very beginning, but now with our relationship and they are, they know who we are. Everybody in Walmart knows who we are which is pretty incredible. But in the beginning, that was the shocker. We were like, we, we would be talking to a particular person about opening up three more stores. And then the following week that it would be a different person. And again, turnover's not the case, they're there. Their growth has been unbelievable. It was just the position's changing. And so that was the biggest shocker when he came to getting involved with Walmart.

Nosher Khan:

Well, I can understand, it's a pretty big company. One of the biggest in the U.S. And probably the world. And I can imagine that, the structure is pretty fast paced. Like you mentioned, you're talking to one person another one week, the next week. It's someone completely else. The one you were talking to go somewhere else. So I can imagine that would be really difficult to adjust to in the beginning. And you worked your way towards, being comfortable with that. And, they ultimately got to know who you were and you didn't have to do all that legwork that you did before that. Okay. You know what? This is what we are. This is the agreement that we had earlier. This is where we're located et cetera, et cetera. The whole experience. It's obviously been very positive. What do you think about partnerships in general that repair stores should focus on? Like you just did with Walmart?

Tim Phelps:

When it comes to partnerships, there's so many different partnerships. There's business accounts that you could work with. There's insurance companies that you can work with. There's a lot of opportunities. Everybody has electronic devices, as we all know. So I would say, you have to start somewhere, start reaching out to businesses in the area that have multiple phones and seeing if you could set a business account and partner up with them. Just start small first so you can perfect it. And then once you perfect it, you can copy and paste it into bigger opportunities. Such as we work with scurry trade, we do a lot of repairs for SquareTrade that took us some time to get and now with SquareTrade being the insurance provider inside of Walmart, Now what we're going to be working side by side with them to partner with SquareTrade and Walmart to to take care of all of their customers. So it takes time and it takes a lot of effort to get there. But once you get there, it's an incredible experience and it really helps you grow. Your business. So yeah, when it comes to partnerships it's important. And the best way to get to that partnership is networking.

Nosher Khan:

So how is it the view from the top?

Tim Phelps:

Yeah, look from the top again, we we want to support our team members having the mindset, but when you go to, one of the biggest things, I was talking to a gentleman that's been very successful in life. And I'm sitting here at the table with him and he's what's the, what's one of the last things you want me to tell everybody, if I say what's the last word that you want to say in this interview that you have right now. And I said, look, I don't care if you like me. I don't care if you love me. I don't care what it is. What all I want you to do is just tell everybody that you know about me. Because the most important thing you can do in business and in life is promote. And that's what we focus on is just continue to promote. And and that's what the objective here is to continue to grow is we're going to promote as much as we possibly can. It's It's basically

Nosher Khan:

about leaving an impression. And I feel that is important because nothing leaves a good impression, like the customer service, good quality. And that's what you want to be associated with. You want to be associated with something like Walmart, where people come in every day and they know for their quality and they come in for a reason. You want to be able to associate yourself with that. And by providing that same level of service that sort of developing that level of confidence with Walmart, that's how you get there. And when your customers see it, they remember it and they decide, this is what I want to work with. And no one else, because our relationship is really good. I know that Techy will be able to take care of it.

Tim Phelps:

Yeah, for sure. Look, it takes time to do with Walmart. There you are, again, are the Kings though. It takes time to build a relationship with them there in the beat or, at sometimes it can be hard to work with, but once you prove yourself, they, their arms are wide open. Because obviously they get so many inquiries on a day-to-day basis. Everybody wants to be inside a Walmart. So with that being said, once you're in there, you're in. And that's what we're excited about.

Nosher Khan:

I think that, it's a good message to give out to people who are starting their repair businesses, who are working, who have a couple of stores that, this is something that's attainable. It's not without, it's not outside of the realm of possibility. All it takes is a lot of hard work, a lot of connections, a lot of management. And that ability to be able to prove to yourself, prove yourself to someone as big as Walmart or some other big chains. So that's the diligence that's the commitment is necessary. And if you have that and you're ready to do what you did, where stay up until to work 10 hours a day, 12 hours a day, that's important. And that can be achieved.

Tim Phelps:

Yeah, it definitely can be achieved. So keep in mind, we're not just inside of Walmart. We have stores outside of Walmart. If any of you. Guys that do own repair shops right now are want to reach out to us. And we would love to, if not mentor you, if you want to join us, whatever it may be, we're, there's no secrets out there. It's really it's work. You put the work in and get your mindset, and you can achieve anything. If any of you guys, obviously in any kind of, you have any questions to support, we'll be glad to help you guys and hear from you too.

Nosher Khan:

I'm sure our listeners would be really happy for that opportunity. So let's talk a little bit about mentorship. So have you had previous experience with dealing with other repair shops and, working with training with them, obviously, your your employees need to be trained. So how has that sort of developed and what sort of mentorship have you worked on and what would you prefer engaging in the future?

Tim Phelps:

Yeah. Look it doesn't matter if you're a competition. We work, we worked side by side with them. We work side by side with a lot of companies out there batteries involved in that do repairs. A lot of little even mom and pop shops. We work side by side. Look, if they need something and we need something we send them business too. If there's something that needs to get soldered, we send it to them. If we don't have the material If there's something that we can't repair we reach out to them. Look, there's plenty of business to go around. Yes, we are competitors, but at the end of the day we can all learn from each other. And I believe that's the most important thing that we've worked together to continue to grow this industry.

Nosher Khan:

Working together is absolutely important. And because this is such a nascent industry one where you have to look out for each other, because there are really big flares and a certain other people who wouldn't want things to rest that way, that sort of community aspect is important and it's really necessary. So it's really best that, you as an owner of a big franchise of 30, 40 chain stores. You're able to do that. And you're able to look to works that you want to be able to help out even mom and pop shops so that they can rise up to that level. And they don't feel isolated.

Tim Phelps:

Yeah. A hundred percent. Look again, there's plenty of business to go around. W it's all good. We have stores that are down the street from us. And we both were very successful and we work together. So that's what it's all about. And it's about networking and building relationships. So that's what our focus is and our growth. And we're going to continue to have that drive and that motivation to continue to do that

Nosher Khan:

All the power to you. And since we're talking about this, since we're talking about professional growth, let's switch things up and move towards personal growth. So back, 10, 15 years ago, when you started all of this, I believe that, you were of a certain mindset and then things changed over the course of all these years. You saw business grow, you saw things happen. You got to know the repair industry, very intimately. How do you feel that brought about a personal change within you and your own personal life? Because a lot of these people who work in repair shops right now, their personal lives are, Very chaotic because they have to manage work. They have to stay up until two, three in the morning repairing phones, and they're not able to give time to their families or, to themselves. So how do you feel that your, what sort of things did you pick up along the way and how would you manage that?

Tim Phelps:

Yeah, I mean, in the very beginning when when I started, having having a wife and kids and stuff like that, it was difficult. But I think the biggest thing that helped me change that was getting them involved. Getting them involved, understanding what I do, understanding my day-to-day process, maybe not physically working in the store, but giving them something to do. Too, so they can understand what I'm doing on a day-to-day basis. So it's just about communication. Even from my two young kids at two and four years old, even just having, bringing fires home and then going around the block and just handing out flyers to people, just getting the family involved is really what changed. My family's approach on me working so much and understanding that look daddy's at work and this is what he does. And so now when I go home, they go, Whoa. Before I would come home and they're like, finally, you're home. My wife would just throw me the kids and I need some time to myself, but now it's Takis home, ah, it's all about Techy, Techy and. And they're excited when I go to tacky. When now they when I come home, if I come home too early, they're like, what are you home so early for you? Did you not close another deal or what's going on, get back over there and close the deal. So getting them involved was a, was the key to to really just work life balance on was the biggest key to it.

Nosher Khan:

That's great. And I believe that, your kids, they're going to be growing up in a really great environment like that because. Even from a yearly young and early age they get to understand how business works. They get to see what their father does and how these things work so that in the future, when they start something of their own in the future, hopefully they'll have that knowledge. They'll have that experience with how things were at home and they'll be able to make better decisions. They'll be able to make bigger, better deals. And take things further. So how do you feel about that?

Tim Phelps:

Yeah. Yeah. I'm focusing on just teaching them how to not just be great kids and great husbands and wives and great people. But teaching them that aspect of business too as well. Getting them involved as is great and teaching them how to be great salespeople which is fun. Cause that's my drive on a day-to-day basis. It's just. Sales. I love sales. I'm all about sales. And so to see them try to sell me is fun too, as well. It's exciting to to teach them.

Nosher Khan:

I'll bet it'll be really interesting to see your kids try to sell you something.

Tim Phelps:

Yeah. Check out my Instagram and my Facebook. Maybe you'll see coming soon.

Nosher Khan:

Oh, I'd love to see it. What's the one, what's the one intrinsic trait that you want to impart into them for the future when they start their own business?

Tim Phelps:

Yeah. Just I say this all at the same thing, is it just having that, your mindset right about life? You know what I mean? And it just set it and writing down your goals. Is what I want them to understand and do on a day-to-day, but write down three goals a day and try to achieve them. So that's kinda what I wanna really instilled in them and understand that you can achieve anything if you have your mindset, and then you can achieve those goals. So that's what I really want them to understand. And that's where I'm at.

Nosher Khan:

So let's say the mindset is there. The goals are there, right? Those three goals for each day, but they fall short of meeting them. They fall short of achieving them. How do you come into that and how would you deal with that situation?

Tim Phelps:

Yeah. They gotta, they have to understand that anything you do, anything you want to achieve is going to be hard and don't stop. Keep going. That's the way you're going to learn. That's the way you're going to grow. And while you're doing it and just understand that it's okay, you're still here, you're still on this earth, there's, there, there could be worse things. So be happy and always smile and just believe that through other people, even though if you're going through rough times,

Nosher Khan:

words to live by, and that's really great to hear coming from you. Tell us a bit more about where we can find you and what take is going to be coming up with in the future.

Tim Phelps:

Yeah, you can find this on our website, Techy company.com. You can find us on Tik TOK, Instagram, Facebook, you can follow me, you can follow the company. You can follow Techy Company on Tik Tok. We do some fun videos. You get to know what we do and what we do on a day-to-day basis and have some fun And then we're where we're heading. We've got big goals. Again, we want to be, we want to have locations all over the world eventually. But our goal right now is continue to grow the U.S. Get into the Canada. We we've we opened up our first store in Brazil a month ago. So we're already in South America. And then eventually we want to go overseas and open up over there and we really want to just. We want to eventually be involved in the membership program where anybody that needs any tech support we're here for them. And so if it's something at your house, something with your mobile device, whatever, it may be, whatever that you need. We want to be able to support you on the tech technical side of things. And that's why we named changed our name to Techy.

Nosher Khan:

Techy Company, there for all your technical needs. So that's amazing. That is excellent. And that is a really great way to position your brand after coming from Dr. PhoneFix, which has been your staple for a lot of years,

Tim Phelps:

Yeah. Yeah. That's where we're heading. We want to, anything that you, any issues you have, we want to be able to be there to support you. So that's what we're here to do when it comes to technology.

Nosher Khan:

I really hope. I really hope that you see all the success that you plan for the shoot for those stars. They are out there, there can be achieved. They can be blended on. So yeah, more power to you guys. So thank you so much for your time, Tim. I really appreciate it. I really had a great time talking to you and hopefully, we can do this again in the future,

Tim Phelps:

for sure. Thank you so much. RepairDesk. You guys rock. Thank you so much.

Nosher Khan:

Techy you rock.

Tim Phelps:

Thanks bro.

Nosher Khan:

You take care. Have a great day.