The State of Repairs

Episode 4 - Automation & Processes Bring Success with Israel Quintal

March 04, 2021 Season 1 Episode 4
The State of Repairs
Episode 4 - Automation & Processes Bring Success with Israel Quintal
Show Notes Transcript

The State of Repairs talks to Israel Quintal, Co-Founder and CEO of AdCentral, an automatic video marketing platform geared at repair shops and other businesses.

Israel's history with the repair industry is a long one. He started his repair business while still in college in Memphis, Tennessee. After working on a parts business in the Greater Memphis area that operated in the U.S., China, and his native Mexico, Israel joined MobileSentrix as their Chief Administrative Officer, before moving to consulting, and eventually his own video marketing business with AdCentral.

In Episode 4, Israel has a hearty chat with us about the importance of processes at repair stores that drive not just day-to-day activity, but also long-term growth. His strong belief in processes overall has helped him see success throughout his career and business involvements in both the U.S. and Mexico. Israel is a big fan of automation and firmly believes that making things streamlined and automated can be a big help to every type of repair store.

Catch us as we talk to Israel about how important branding is, what can be done to improve the current business model of the repair industry, and just how much he enjoys having a set routine.

Israel on Facebook - https://www.facebook.com/israel.quintal.330
Israel on Instagram - https://www.instagram.com/israelquintal/
AdCentral Website - https://www.joinadcentral.com
AdCentral Facebook - https://www.facebook.com/joinadcentral/
AdCentral on Apple TV - https://apps.apple.com/us/app/adcentral/id1545405715
AdCentral on Google TV - https://play.google.com/store/apps/details?id=com.devit.adcentral.tv

Sign up for RepairDesk - https://www.repairdesk.co

Nosher Khan:

Thanks a lot for joining us, Mr. Israel, please tell us a bit about yourself and how you're helping repair shops in today's climate.

Israel Quintal:

Yeah, so basically I started a repair shop back in 2012 and I started in Memphis, Tennessee. It was a very fun moment of four shops to get started at that point. I think there was a lot of uncertainty about hearts, about how the industry really work. I remember that before I opened my repair shop, I was in engineering master's students that the university of Memphis and I used to repair bones of Craigslist. It started as an accident. What am I friends needed a phone repair? And I was like, Hey, I can do this. If you want to buy parts and tools occupy the tools. And then, I'll do basically for that, for that. And it was a very fun little project that I had. And I was like, after this, I was like, let me look into this and see how much, people usually charge for this. And what I found out there was there was basically two repair shops in town and there were, fairly expensive and they were taking it two to three days. And I was like, I think this can be improved. So I started my first business. I started when I was out of high school. I had a tutoring center and in Mexico my, my entrepreneurship spirit kicked in and I was like let me do a little more research on it. It's right. The next thing was a little more of a, like a broader sample. And I was like, all right, let me see I'm going to get more parts than stock and I'm going to charge this and I want to put ads on Craigslist cause it was free. I was fairly broke university student living in the U S with not much savings. And it was a little It's just very surprising, the amount of people that were reaching out. And I started doing repairs on the weekends and I was literally, having people come over to my apartment from seven in the morning to 10 at night, it started taking a little bit, with all basically throughout the weekends. And then I was like People keep reaching out. So I guess I'm going to have to do it in an afternoon. So I started taking more time and so forth until I was like, Man, I, this is fun, but I think I need to finish my degree. So let me find a a repair shop or a place, in talent. And obviously, when you're trying to open a business, you always want the best, right? So I there was a, there's an Avenue on, on, in Memphis called Poplar Avenue. And I had done some work for a real estate agent, guy, commercial real estate agent. And I basically emailed him and I was like, Hey man, look, I know this is pretty much impossible, but if. You can find me a spot on Poplar Avenue between this. I happened within this street and this street for less than a thousand dollars, give me a call and I will check my email everyday. And nothing, after three weeks I had lost hope and then I got an email and it was from him and I was like let me read it right. And it was fairly long when I first glanced at it and it started man, what you're asking is fairly impossible, and I was like I was reading and thinking yeah, you're right. It is. And then at the end it was like, what, there's one spot that opened up if you want to look at it. And I think this was like a Monday and by Wednesday, I was saying in beliefs. And one of the things that I've always said is Mr. Graver is the name of it. It's the landlord. And I'm so thankful because there's no way I would have rent it to myself. Looking back, a master's degree, a master's student working for the university, not making a lot of money had a shot for this like prime real estate in Memphis. That's kinda how it started then moving into quickly. I think, I realized I really want it to have certain aspects, certain look of the repair shop. I want it not to look like I was a broke a college student. I want it to look like, it was a place where people can stop and get something repaired. And it quickly evolved to where I was like. Looking at the signs and making sure that the feel of the shop was a very comfortable feel. And I was always striving to look like a franchise. That's like something that I had in my mind. I was like, I need to look like a franchise and need to look like a primer. And I don't remember, I like printed several things and I feel like take it, like ripping it off, putting it back on and, making improvements and so forth. And week after week. Anything you, everything that you can imagine over it to look like a shop. And I don't remember like one of the first times when someone walked in and he's man, this is awesome. You got to done, fairly quickly I had a, I don't employee back then. Cause I was studying, like going to college or going to university half. Part-time. And the first time the customer said was like, is this a franchise. It was like, yes, no, it's not, but I was so happy. I was like, man, this is awesome. Yes. That was the major day. Yeah, it did. It really did. I was like, I think we've, we've fairly nailed that and let me keep moving. And then we started working on sites and so forth and it kinda transitioned over right. More into my I just had a desire for marketing. Over time, we got into more shops, we got into distribution a little bit. We had something called STS parts back in, a few years ago we got heavily. Involved in refurbishing and selling, training, selling machinery for the industry. After that, it was a time to re rethink life. And when I, when SES port shut down, I decided to take a year, basically off. All the, I don't know what I'm going to do. So I went back to one of the shops and started working off of there. For a little bit, I got into into selling the, and but always my, my, my interest was the marketer. How do I make this look? Very nice. How do I how do I grow a brand? And I think that's something that we've been fairly successful at just names such as STS parts, such as the device connection. Even though they were, in and out of the market for different reasons there were well-branded and there was always that trust behind the brand. And so now after that I had the attorney to help mobile centrics with marketing. And I was like there for a year and a half. And I think we're going to talk a little bit more about that in a little bit, but yeah, I was able to be part of a team and it was super fun. Always, going heavily on, on marketing. I have a certain, business in that year of the break, I was able to. Work on the business side a little more. And throughout the years after a first shop, I was heavily mentored just by very good business people. So we just kinda it was a very cool combination to see a float, right? Oh the engineering background that I have with the business life to an entrepreneurship certificate at Harvard, which was super fun. It's just move towards that business marketing side. And I think that's kinda what poke me so all of that together is what's come out in the last brand that we're building called at central and being a shop owner having right now we're about 16, 17 repair shops. Our marketing is fairly automated. And we've been thinking, how, what w what are the big things when you get into marketing is that you notice that it's expensive marketing is super expensive, right? You have, I started with a designer and then you're like, man you're limited, right? You can not do illustrations. You can not do video. And then you need to start thinking about who's going to be the creative mind behind it, because you might not have come up with a world, stay down and create all this marketing material. And then you need a copy copy tech guy. Right? And so when you build a marketing team, it's just. Barely fairly a big task. And then you get into website design, and then you get into SEO and then you get into all these digital stuff, that make shops grow. And so as central is thought on, how can we automate marketing from thinking as a repair shop, being uncomfortable? So the first thing we're doing is we're automating in-store videos and that we are doing that through an app. And our app is on Apple TV, under TV, and soon to be on fire TV. In the idea is that repair shop owners can come in, basically download the app, sign up and then just click on general categories of products and services. They want to promote such as iPhone repair pad repair, Andrew repair, drone repair. We understand that each shop is very different and each shop has its own pros and cons. So people have reached out to me after signing up and said, Hey man, can you add security cameras? Kind of videos. And I was like yeah, I forgot about that. Very I don't lose security cameras, but there's so many shots I do. So at central will allow you to basically pick and choose what products and services you want to promote. So once you do that you go into the Apple TV app and you just click play. And all of these videos start streaming right away with your logo on them. In the idea is that we personalize that experience in the upcoming weeks, in the upcoming months. How can we make that TV of self where you grow your brand? People coming. I wish I had at central when I was in my first shop that people would come in and look at those like amazing videos with my logo on them. I'm sure they would have asked them. Man are you a franchise? So that's where we're taking central. We have a few surprises coming in that everything basically involving too how can we make TVs work for you in the shop for for an affordable price, right? When you compare these videos too, how do I make one of these, you showed people or not very well grounded on how much a video is. But the, in the U S about the cheaper you can get a video is between 60, $80. This is like the cheapest that I think that you can find it on fiber and you don't know what quality you have to give them all the materials. So you have to like, read the producer, I'd be behind the scenes, moving. Changing and picking songs. So after $80 worth of pain, you, someone communicating through all your time and maybe just receiving one video, at central into $50,000 a month, right? And you have access to all our videos, with different products and services you can offer. You can contact us. You can reach out to me directly. And I can I'll add videos specifically for you. So that's how we're held helping repair shops scout, right? How can we automate the marketing? How can we make it grow the brand? Because I think the brand is very powerful at the end of the day.

Nosher Khan:

Sounds it's a pretty interesting concept for a business for repair shops, because not a lot of people I believe would have that much knowledge or know where to start with marketing. And because the market has evolved so much in the past few years, we went from banner ads to video ads, to all sorts of things. Now, And it's good that you have a

Israel Quintal:

platform that's doing that right now. I want to be

Nosher Khan:

able to ask, how did you get to this point where you felt like this is what you wanted to do? And because this is very disruptive and not something that the repair shop industry has seen before, or what made you decide that you want it to be able to custom build a platform for videos and take it forward from there.

Israel Quintal:

Think that everything's I think everything started. I think that I've summarized my, my last 10 years in 10 minutes, but it's been a whole journey right. Of just learning, marketing and working for different companies, small in big companies doing their marketing. And. I own a little franchise in Mexico. And I see that this is an issue, right? Marketing is just an issue, like you said, it has evolved so much. Back when I opened my shop, I'd remember that I used to sit down with a radio station person, going through what ads I'm going to run. Listening to the ads to see what I wanted, what kind of voice I want and how are we going to do a call to action in now it's just completely digital. I think radio stations are great, but they are expensive for a repair shop. When you think about a radio station or a TV station, a local station it's just not going to be. Very immediate. You have ATL, you have BTL kind of marketing. So what basically has worked well for the repair shops is that ads, calls to action, where you can invest the money, you get your money back, and then you can repeat it over and over. And I think that what pushed me was I need to be able to create automation, right? We've seen that. That's really where that's really how it works. AB you cannot automate something in your business being a repair shop owner. Then you know, that growth is going to be limited. And I think that happens anywhere. When you started your repair shop, you think, man, I'm going to start this repair shop and it's gonna be different. I'm going to be able to help customers right away. And I want to pick up all my phone calls because I hate when I call someone and they don't pick up the phone. And then I hate when people are not following up with me. I hate, you kinda think about all these like bad businesses in your mind. Yeah. And then you open your repair shop and everything is kosher because. You don't have any customers. But then customers start walking in, and then you have two, three customers a day and everything is great. You're like, I am making it, it starting to roll and I'm on top of it. People are super happy. Reviews are five stars, but what happens when you get to your 15th store? What happens when you get through your 16th store? If you don't have time. You don't have time to have that personal connection with each one of them. So you have to convert everything into metrics, which you guys are super well rounded about this, right? I need to be able to, how many people came into my shop, how many people we're able to spend my ticket target, in order for me to hit my financial part of the business. I need to be able to know how many people have the boxes that have not been picked up. I need to be able to know what my account receivables are, what am I account payables? All right. And I need to start thinking more on a metric side rather than being worried about it. And the truth is that even with one repair shop, once you're a busy repair shop, you, in the last week I spent about two hours calling shots. And something that I noticed was they will not be going up there bones, and you're not picking up your phone as a repair shop. You're losing money. Great. And same thing happens with, so this is like the phone call side, right? What happens with your marketing side? If you visit different Facebooks or different Instagrams of repair shops, you'll see that there are very few that are consistent. However people were paying for service will be consistent. And that's like automation, that's a next step to automation. When you're growing, you're like, I'm gonna hire someone to make this happen. And you let that happen. And you know that it's happening, regularly, you don't have to worry about it. You're just paying for it. I wish that we can think about it and. On every single level, right? Because you have not only your marketing, it's like you have your financial side as well. How are my financial statements coming my way every week, where every month, and if you are a repair shop owner, you have certain strengths, right? And unfortunately the financial strength is is very it's not very common among. Anyone, not only repairs because the owners go no matter where you're at, no many people love sitting down creating a P and L creating a balance sheet. So when you're like, no, man, I'll do it because a bookkeeper charges, eczema, X dollars an hour, whatever I can do it. But you don't do it right. You end up like trying to rush at the end of the year filing your taxes, but automation didn't happen. You're not being able to read your financial statements week to week. That is one of the big things. If you want to grow. And same thing with people are so worried about creating leads or maybe they don't want to use this words. But they're always asking how can I bring people in my shop? What are the best? What are you see these questions over and over, especially if you're like in the repair shop works right. And that's creating leads. Now people are not thinking the creation of a lead is only, it's only part of the job. You really have to close that sale. You really have to go after it. Hard because I don't remember when I was a very young repair shop and I only had three meats. But I would get every single one of them right in the door. It didn't matter what I had to do. Like I would follow up constantly texting a baseball game, whatever, but now you pay advertising and you can get 200 comments. But you might get the follow-up right. You might not take that as a real leak. You might just be like, ah, I have 200 comments. I'm happy about it. I had my Doberman tastes and I'm good, but you really have to follow through with this 200 customers. If you're going to be investing that much. Money, or you can automate that in order to be like, how are these people going to feel like they're being followed up and they can actually come into my shop because people like that attention. If I were a customer, I, you're in the fence of getting a service or not. Maybe you will comment on that on our Facebook posts, but if they just play with the price and you go to notifications, read the price or whatever. But if someone actually follows up correctly, and this is one of the arts of like how to close through digital marketing is then you close it yourself, and how you have to think of yourself as a customer. What would happen for someone to close that sale with me when I'm meeting a service, but it's not a hundred percent necessary, right? Like a broken screen these days. It's not like a hundred percent necessary. People live with broken spirits, right? Same thing happens when you come into your retail space in the retail space. And usually it's not well taken care of easily. You're not thinking about what one of the things is that you have greater you leave. And when they come into the repair shop, they need to be able to see and believe that you are a shell, and you need to be able to see you, your personal brand. This is something that I always say you have a brand. You want to think about it, or you don't want to think about it. You are your own brand, right? So when people come into your shop and they see clean floors, clean windows, organized shelves, when you have a TV that is playing very well, branded ads with new logo on them, they feel, and the perception is just different. Great. And I see this question all the time on the repair groups as well. When you're going to best buy you, don't ask for a discount. When you go into this, you don't ask for this guy, you don't ask, but the thing is when they walk into the repair shop, they might not have that same experience that when they go to target, they might not have that same experience. And when they go into best buy. So in order to create that experience, there's an investment that needs to go into it. And that is your retail, the retail floor, right? Your retail floor. It needs to look very good. So if you walk into a repair shop where the repairs, the retail space is. Very good, where you have, at central playing in your TV where you have people with polos and a logo and they can say hi on a very just automatic way, right? Like I'm gonna, you're gonna go ahead and say hi and ask this right. Say your name and then ask what the services, but when it's like very well automated, and that's when automation happens in a business. And then you have the freedom to step back, and say one repair shop it's just running smoothly. These guys are, maybe don't have the same interest and the owner, because that's not very common to find an employee or, a team member that would believe it just buy it, right? It's hard to find that, but if you don't have it, you'll be able to say. I've trained my staff to be able to not amiss. What I would have done. Because usually if you're there and you want to step in and be like, he wasn't friendly enough, or he's letting that person go, but that can be well balanced with heavy training, where you're taking the adventure of all of it. So automation is just like that, where I think shops need to go or any business needs to go. And that's why we took the task to say, Hey, So there's nothing that we can actually be right now in order to automate in-store videos, unless we build our own platform. And the platform it's not like a digital signage app. Right where you have to be thinking about your own pictures, their own videos, what I want to play, and then, your whole brand just fail right there. If I walk into a repair shop and I have a Samsung logo showing with a bat with a black background, that's fine. That would be very appealing to me. It's just, what are you trying to mean right now? If you walk into a repair shop and they have these videos playing, I, in my opinion, you're gonna be able to upsale and we've seen this in our shops, right? Because you, your reception. A person or you sometimes don't have enough time to be telling about, Hey, you know that we repair it. Hey, do you know, we repaired to Jones. Hey, do you know that cleaning for you felt like customer's going to be like, stop. I just want this repaired, but do you have that will branded retail store and then they're just looking up or you're doing the check in and they are seeing all these services and they're all like, learning about different things. You are inviting that person to come back in without you having to sell it. And that's the whole reason behind at central. And at the end of the day, what we want, it's just growing your brand. Every time at central, hopefully you will be thinking, man are my floors clean, man is my shop organized, like it is brand that you have and you need to take care of it. Especially nowadays where competition is part where customers expect more. It's not like people are coming in to the mom and pop shops and not looking for the same experience they have when they go to Apple. They want the same experience. And if they don't. They wouldn't be as happy. And that's where the disconnect is because, Apple has all this

Nosher Khan:

all this focus on marketing. They have a giant budget to be able to present their brand in a certain way, mom and pop shops.

Israel Quintal:

They can't afford that.

Nosher Khan:

It's a really tall order for

Israel Quintal:

them to be able to represent them the way that Apple does, which is a

Nosher Khan:

huge conglomerate. But the thing is that with what you've just told me, the way that your company is working at central, it cuts down on that quite a lot because it builds that sort of brand portfolio, that

Israel Quintal:

brand image. Now,

Nosher Khan:

if anyone walks into a shop where, they have branded content from ads, which is very nice, very crisp, hits the Mark. It also goes hand-in-hand with what a brand really is. A brand has its own identity. It has its own life. It's not directly associated with the person who created it or the team that's managing it. It has its own way

Israel Quintal:

of representing people. And the number

Nosher Khan:

one thing that you need to do with a brand and it's that it needs to be memorable.

Israel Quintal:

When someone

Nosher Khan:

walks into your shop, it doesn't matter how many other repair shops have been down the line. How much competition is there? If you've made an impression of them, if they walk out and they remember something from your shop, you've already made that sale, you've already gotten into their mind and they will definitely come back to you because that's what it is. That's exactly the thing that you mentioned right now is that you

Israel Quintal:

don't

Nosher Khan:

want a Samsung logo on a big screen showing you want your own logo. You want them to walk out of that store, not thinking that they had a sexy DV. They want their, they want to remember your brand. That's what ad central is doing. And that's what repair shops in general should be doing. And automation, I believe also helps cut down on the big chunk of marketing that they feel that they need to do. Like you just mentioned that, there's a lot of things that need to be done. You started off with a graphic designer and then you had people who needed to write copy. You had people whose were supposed to work on video and. Naturally a brand ultra requires a lot of moving hands

Israel Quintal:

to be

Nosher Khan:

able to manage. But if you can automate a major chunk of that, then it's a major load off you're able to streamline your processes, focus on the important things that will definitely help you grow. Make that whole marketing exercise easier. And that I believe is a great thing for repair shops. We don't normally have a lot of time on their hands because they're taking people in for repairs. They're dealing with customers on the reception. They have devices to fix. They have people to contact them, to send out and they also need to make their sales pitches. So everything, anything in that respect that helps automate helps immensely. Yeah,

Israel Quintal:

a hundred percent. And I think now, once, sometimes people see at central and they go I have something my TV and I used to have something on my TV too. I had some pictures going, but to be honest, they were not update maybe every few years. When you think about it. So now that you see at central, you think about it, right? You'll be like, Oh man, I can definitely do something. Oh, let me update those pictures. But is that really going to happen every few years? Let us do it month to month. Let us let that automation happen. And and I think that's where it's hard, right? I'm sure you guys, go through the same deal where people are like, nah, I don't need a POS. We can, we, can, they make it happen with square. Nobody can really see the full automation. Yeah. It's just a different experience, right? It's just like you, it allows you to grow.

Nosher Khan:

Absolutely. It's all about providing those conveniences to people, making sure they save their time so that they can get more done. And the ultimate goal is basically that they don't have a worry and they can just put their feet up and relax and say, all right, I know things are being taken care of and that's when they can decide to grow their business, that's where they could get more time to grow their business. So I believe that's how it's worked for you at your

Israel Quintal:

repair shops as well. A hundred percent. There's no way we could, help manage 16 stores without automation in place. So I think that's that's one of the fun things, we're opening a repair shop and they'll upcoming another repair shop in the coming weeks. And I can tell you that everything has been fairly automated to where I'm not concerned about what kind of food worse we're going to put in or what the retail space is going to look at. It's there. It's automated. We know who's going to do everything and we can run with it. So yeah, a hundred percent automation is where to go.

Nosher Khan:

That's really great to hear that, you have a new shoe repair shop, that's opening and you already have everything settled.

Israel Quintal:

So that's amazing.

Nosher Khan:

Let's let's move forward with some of the things that we have on the docket. What are some of the things that you learned about repair shop management during your time at bubbled centrics particularly as the chief administrative officer?

Israel Quintal:

I think mobile centric it's speaking of automation, I think most Dentrix has done an amazing job with automation. If you think of mobile, centrics obviously never. You're never asked or you never doubt that your order is going to get there, right? You go to the website, you place an order and that own list FedEx mess up your box is going to be there the next day. Great. And I think that's a very good lesson to learn. Being a repair shop owner is how was mobile centrics make this happen every time. And mold Centrix is, it's just a great example in our industry. But it's the Mark that you want to hit if you want to be big, if you call mobile centrics they are going to pick up the phone. If you chat, they are going to reply. If you order something and it's in stock, you will get it. And in the view, rare cases where something goes out of place, there's also that that process in place. So there's a part that for some reason, stopped was. Bat or if something happened to it and you don't have it, do get an email saying part missing refund apply immediately. It's just very automatic, right? So as my time as a, CRL and mobile centrics one of the things that I learned about the leadership, about wallets is he is really good on automation and to be good at automation, you need to be able to train your staff very well. And you also need to be very well motivated to spend money, because automation doesn't happen for free. And and I don't know, I don't want to go too deep into it, you were, if you think about one mobile centrics can give you an amazing quality for an amazing price is because automation, all right. What other. Companies do in order to have some processes in place mobile Centrix has figured out a way on how to automate it. And that's why you get such a good deal when you're buying from that. And that's what they are very well known in the industry at the end of the day in mobile centric, They have the best interest of the repair shop at heart in, I think that's why, the walk us the leadership team past has had a very good sync w we have had a good saying, just because we are thinking constantly, what the repair shop needs, and if you've ever met one of the guys you'll know, right away, That quality is very important, right? Customer service is important. That's what drives it and that's branding. And when I went into mobile cemeteries that helped a lot with branding, a lot with processes I'm very well I want to make processes happen if you know something about me is that I'm a stickler. For just processes overall in my life and at work and wherever I go, it's just one of the things that. I do, I wake up, so at the same time every morning and I go running and, if you want it to, if you want to put a bullet in me, you'll know what time I'm going to go running by this book on

Nosher Khan:

Wednesdays, you

Israel Quintal:

know? So that's bad, but maybe

Nosher Khan:

you could vary your up your

Israel Quintal:

schedule that day, maybe. Yeah. But it's one of the, one of the things, right? Like how can we make a process out of this? So that way we don't have to do it. And that's, intrepreneurship at the end of the day, the way that you scale is if you're at something, if you're on a need and you cover it with a process. So that way you can move to the next thing. If you stay in the process, then you're talking the process. So that's, one of the things that I've learned is that you see you, you interact with a lot of shops. I'm all centrics and you see a difference very easily between a healthy repair shop and not a healthy worker shop. And then you also see the difference between a shop that is run by a business guy and a shop that is run by the business owner. And I don't think that there's necessarily a good a mat, it's just like the difference of it. Some people thrive, they want to repair devices. And that's fine. I think that's, people who are dedicated to the repair life is just excellent. And you also have people who are who thrive by growing, and. And is everything going back to the same thing of your brand, right? Your brand is what's going to be dictating your shop, right? If you are passionate about repairs planning, I want to send my phone to you because I know. That no one else is going to repair it better than you. And if you're a, if you're a business driven then your priorities are going to be a little different. You want more you just have different objectives. But anyways that, the mobile Centrix experience was fantastic. We have a great relationship and I, I don't want to sound too, like I'm being unfair to other companies, but the truth is that most Centrix is just XR. You haven't tried it, try it. And they obviously work very closely with us as well. And then you will find mobile Centrix grants in that central.

Nosher Khan:

I think that, being one of the people who was a part of the organization, Gave you a lot of insight into how they work and what their operating procedures are. Like you said,

Israel Quintal:

You saw different people

Nosher Khan:

running their repair shop in different styles and, it was a very vast sort of experience. How do you feel as a person who's been on the inside, dealing with all these people seeing how mobile centric took them along and, build a relationship.

Israel Quintal:

I think that we can relate that to the brain. If why can see, leadership team and you interact with, muso, you interact with him and all these guys you, you see the bread and butter of mobile centrics in, when you think of mobile centric as a brand, it needs to be backed up by people who are branded the same way. Basically. Being there you see how most Centrix has helped shops in the sense of helping with sir processes that will be tonight. It would be harder if so one of the best examples that I can think of right now, top of my head is LCD bogged down. What else did he buy back, started? You would have people coming to your repair shop and kind of test it test your screens. And I don't remember. Man, I think at one point I had about 30, 40 bottles worth of broken experience and no one was doing anything with them. I would wait for someone to come and test. But these guys, it's not like they didn't have automation in place. They would come sometimes every month, sometimes every six months, sometimes every, so if you think of most, eccentrics when you're creating an LCD buyback, know, you log in and you can put in any one, any that you'd like as far as screens go and you literally click on create a label. Great. And when you create a label and you get asked how many of them and then if you have 20 boxes, you could have 20 and then, a process request and you'll get an email and then you can print them right away and just stay with your bottles and have FedEx. Pick them up next time, but that exact counts, or you can drop them off at the end of, when you close your shops. So that's right there. An example of how most Centrix has helped with automation going beyond their scope. And how not only and this is just like a trend in storage, something, start something, and then you'll see it over and over because it works. It's a great idea, right? So one of the things that, you know I'm still running into marketing for them and I go over process and so forth. We're always constantly on it thinking, how can we make this more automatic? How can we make this the way it's so much easier? So I'm sure that you'll see more things coming up soon. But that's really how, repair shops are. Helped by this and you don't notice anymore. But mobile century is a way that you're automating your own shop. You are spending money with them, but you're letting them do it as before. I'm sure you remember this, but. There would be you'll be buying it from China directly and you would have to send wires. Don't know what happens in, we'll have to warranty things, right? So if you tend to go even a little further back with how automate or how, supply chain has to help the repair shop grow is that now you can offer a repair next day, so you can overnight the part and you can help the customer right there, but. Years ago. Right back when I started, there was not that, you would have the world apart from, EPA was as automatic as ever. We get. And then you start getting parts of straight from China and then you tighten your cashflow. I think people are, if you started thinking about like

Nosher Khan:

how supply chain has really helped the

Israel Quintal:

industry. You'll notice that it has affected your income, right? So if you have an LD, you have income for LCD buybacks, you have a better management of the warranties. You have. The cashflow is a little bigger because you don't have to be tied down X amount of money, but from China you don't have to worry about people who are trying to make big margins because they only sell one model of screens on the eBay. When you can go to mobile centrics and you can. Essentially buying pretty much any part you want with very thin margins because that's the business. And that's, if you think about it it's what you allow For automation can happen. So if you want marketing automation you would, if you're confident that when you know me when you know my team, when, at central that there's no way that anyone can beat us at marketing, if we're dedicated to this. And the whole idea behind that is we want to make it as cheap as possible for repair shops to be able to have. Full marketing automation at the end of the day, right? At central, as today, hopefully it's not what you'll know that in the next year. But you need to let that automation and you need to let the marketing automation happen in order for you to grow and not think, what am I posting today? What do I have playing in my store? What do I like? You don't have to look like,

Nosher Khan:

I think it's a good way to be able to put it because A lot of the stuff for repair shops, they don't know how to be able to do it. And when they see, the prices that other agencies, et cetera, charge, so that scares them, making it as affordable as say how Netflix or Spotify or any other services doing right now that makes it a lot more accessible. And that makes them more

Israel Quintal:

comfortable with working with it because

Nosher Khan:

they know that they're paying a certain amount, which is within reason. Which is a reasonable amount and they're getting a service out of it that, that works for them. That's custom tailored to them. Yeah. That I believe is a really great way to be able to position your business. And I think at central, that's what it's doing. That's

Israel Quintal:

amazing. Yeah. Thanks.

Nosher Khan:

That's great. So I want to come back to a thing that you mentioned earlier with regards to routines, where you mentioned that, routines need to be kept updated. Otherwise,

Israel Quintal:

you remain stagnant. You remain

Nosher Khan:

at one place. So sometimes repair shops, they get to that stagnant area where they don't there. Aren't able to see what the next big step is, how to

Israel Quintal:

reach the next level of their growth,

Nosher Khan:

their growth chart. So how does you know, what sort of marketing strategies should they implement as a repair shop in order to be able to make that sort of growth?

Israel Quintal:

Again I'm a fan of processes. I'm a fan of automation. I'm a fan of habits, and I think that's like how it starts. It starts with habits. And if you are, if you're putting the processes in place for your life, you call them habits. And if you make progress for your business, you call them processes. But does the same I think the best way to start a habit or the store, a process. Is unique triggers. Okay. And this is, this is a one of my passions, but like you like trigger. So one of the things, for example when I talk about running is that I. I don't think that I feel any different than anyone. When you wake up in the morning, as far as I don't want to get out of bed kind of thing. It's sometimes you're running your ideal week where, I'm going to bed eight 39 waking up at three 15 in the morning, but sometimes it doesn't happen or you go to bed at one, two in the morning and you still have to wake up early to run your day. And then you just don't feel about it. So that's when it wouldn't trigger to start. So one of the things I do is that as soon as I wake up, get on my bed and brush my teeth and I put work in for running floats and I put my running shoes. So I know I'm not going to go running right away. I'm going to go ahead and sit on a cup of coffee and I'm going to check my score, yesterday and so forth. But I am ready to go running. So there's no way I'm going go in and be like, I'm going to check out my clothes and then go to work without running. Like I know I'd have to go. And when I started looking at my clock, I'm like, man, I'm getting close to that Mark, where I have to do go. If I don't go now I got to go. So I close my laptop, go running. Same thing with your business, you need to be able to have triggers, right? Maybe the personal life is triggers and on the business life is schedules, right? So you have something like Mondays, I'm going to send my LCD buybacks Tuesday. I'm going to check on how many devices I have sitting on my shelf that I need to call people. And maybe if. I noticed that I have 40 devices. And I'm going to tell you this, if people are listening to this and I will not be impressed if people have over a hundred devices, if they don't have a process in place that have been sitting there from customers. But one of the keys for a healthy repair shop is that you can not allow five of them. So when you have, when you have five devices sitting for over four days after repair, that should be a fairly yellow, red flag we're doing like, I need to start calling the customers, right? So you put a process in place for you to be able to say, Hey, if I, the bias stays repaired, as ready in my repair shop. For four days, this is a red flag for my manager. My manager needs to call me two, three times in a day in order for this to be picked up. And it might seem like a lot, but at the same time, it is a service, because if I think about this, if I take my phone, I want to go and pick it up right away. Because it's my phone. But if it's in my kid's iPad, Man. I don't know that I'd go get it onto my next trip. Until my kids, just someone is calling me two, three times a day. I'm going to go pick up, but they can not get it on my head. So I'm going to be like, dude, I'm just going to come get it. Stop bothering me. I would come get it right. And your PNL is going to be covering. And then that guy is going to be happy because he didn't lose an iPad at the end of the day. You made him go. So at the end of the day, we'll need help sometimes. And this is just like an example of how this can happen. So the best thing is to be able to sit down and say, Hey, What am I, what are the things like that to can do, I need to do, I need to send buybacks. I need to send them warranties. And I need to check on how many devices I have sitting in my store that I just need to be realistic about. Is it going to be repaired or not? And if not, even if it's not, let's just call them. And if they have a repair, like you have a bigger motivation to go after that call in order to get some more money. And then you need to start thinking, okay, once a month I'm going to go and check all my expenses and this happens or, in my personal life or my business life, I go through my transactions. And make sure that I don't have any trash transaction. And sometimes I buy something that I'm like, I don't need it. I'm just going to take it back. Like, why am I going to even if it's $10, right. Five bucks whatever it is, it's just, it's trash. If I'm going, if it's going into the trash, I'd rather have $5 back. Same thing. So the idea of of how to run a repair shop, it's just to think about all these lists and then habit on, for me, it works on my calendar, if I put it on my calendar and it happens, and I joke about it, in the office where someone is asking me something and I go, if you want it to happen, just put it in my account, and it's been funny enough to where, people. But things, that I laugh about sometimes, right? Like I said, that I was going to buy a cup of coffee for someone and they'll put it in my calendar, send me an invite, buy coffee for and they know if it's on my calendar, it happens, so I will do it right. That's my 15 minutes blockage to go and go to starbucks.com and send them a copy. In your repair shop, you have to do the same thing, right? Just have a calendar and stick to it. It doesn't matter what happens. You need to stick to it. If you said Monday, you're going to do it. You don't go to bed until you do it. If you say you're going to send something. That's how processes work, at least for us. That's how we've seen that they been fairly successful, in order for us to be able to run things without Me having people go away. And I think that's when that happens, then we know that a process is bad.

Nosher Khan:

I can imagine that would be a really great way to build your processes. And it's all about the sort of the mental preparation that you have, the sort of discipline and, the sort of consistency that you have the the diligence with which you operate because you know that this is a task that needs to be done. You put it on the calendar, like you mentioned, and

Israel Quintal:

if it's on the calendar, it needs to be done. So that's how you make that

Nosher Khan:

progress where If in the future, you hope to achieve something. Let's say three weeks down the light start putting the, dividing it up, chunking it up and putting it on the calendar so that you can work your way to work it. A lot of the times, I believe it's not just in repair business, it's in general and all sorts of businesses in all sorts of professions where you're not able to see what happens. Six months down the line or three months down the line, you're focused on the here and now you're focused on the immediate project. But you have to realize that immediate project is building towards something. It ultimately feeds into this big this big ambition, this big idea, this target that you've set for yourself, and you need to be able to position that project and see to completion, put it on the calendar and make sure it's done so that you can reach that goal, that objective that you set for yourself. And that's how I believe growth would work in a lot of cases. And I hope that's how it does work for repair shops as a repair industry veteran, as a person who's older pair shops. I'm sure you can attest to that. Yeah.

Israel Quintal:

Yeah. And I think that something that you said hold my attention to at diligence, I don't think diligence. I think those is a hundred percent meter, right? But I don't think you're born with diligence kind of thing. Like again, like it's not like people don't want to go running every morning. It's not like people don't want to have a healthy repair shop people do, but I think what people don't realize is that you triggers and I mentioned this with Brian, but like how that works in your repair shop is if you said that Mondays you're gonna send LTD buybacks. As soon as you walk into your repair shop, what do you do? You put all the buybacks in the most annoying place that you can find if that's your counter, it is your counter. So Mondays I go in it, all that I have to do is go through my LC, buy back basket and put it on my account because while today I'm going to be looking at that. And until I don't get rid of it, I don't put it down. So it's not like I'm gonna put it back down and be like, Hey, put it back there. No, it's going to stay here until I ship this thing. And then the same thing with your devices that you have to call people, right? So you said once today's, once you walk with your repair shop and you pull all these devices and put them on the counter, they do anything else and then main calls are coming in and then you still getting rid of it. So you sit down like that. And then at the end of the day, next Monday, you'll see that. It's still going to sit on the counter for eight hours is going to say six hours and then four and then two, and then it's going to be like, you're like, I'm going to put it in and I'm going to put up the boxes and we'll print it because it's just easier to get rid of it. And that's how you get started. And I like to say another thing that I like, what you said was when you account for three months we're the work on this sense? You'll see that it's mastered. You will see that you can make a difference, maybe one little thing one day. So I'm going to change things, but when you see it over the course of three months, then. It just adds up. And that's how things have to work in order for you to hit goals and more of your shop. It's not gonna happen overnight. There's no way it's going to happen overnight. So your dose of dopa is going to happen with those little tasks, right? Like every day, a little task, and then absolutely. You'll get there and the, and that hit of dopamine

Nosher Khan:

when you get those tests done. Oh, it's amazing.

Israel Quintal:

Yes. It makes you feel really

Nosher Khan:

good once you've had that calendar cleared, you go at the end of the day and you're like, man, I did some work today. Yeah. I

Israel Quintal:

killed it. Yeah. That feeling right. That's hard to get, but

Nosher Khan:

there's nothing like it. Yeah, absolutely. Let's move forward. Let's talk about the sort of business model that repair shops have. How do you feel about the current business model that they have in place? Do you think it is adequate for this sort of environment that we're in right now? And if not, what sort of change do you think needs to be brought in to make it better?

Israel Quintal:

I think industry predictions or obviously predictions, right? One of the things that I have to say is always look at big businesses, right? When you think of a big business you will encounter that there they have automated, I'll wait to make predictions, they see where the market is shifting because they have teams dedicated to this and they are investing. Tons of money trying to see what works and what doesn't work. So I think that in our industry if we look at, the bigger guys we are looking at an industry that is these centralizing, right? If you think about both how repair used to happen back in the day from a big guys, is that. In order for you. At one point you would have to take your device to one Warren at the center, that you would have, and it might not be in every city you might, before you would have to ship it somewhere. And then you started seeing how to repair shops, took a toll in the market and took market away from the big guys. Because they would have more of a. Decentralized meaning people can reach them easily and especially when phones became so need it. You would need to go in and out kind of thing. So what we're seeing now is that now you can take your device to all of these places that people are caring about being closer to the consumer. So this is working very well. I think that we also see how online shopping is growing. Fairly fast. So if I have to make a prediction out of the industry, is that it's going to continue that way. I think the next thing is we have to figure out how do we repairs being more mobile. What does that exactly mean? That thing that there's a lot of testing that needs. It needs to happen. I think that we see how going to the consumer might be might be a good idea now, I remember trying that back in the day and it wasn't as great, like people were not as comfortable, maybe, have someone come in, but. People have getting, have gotten busier now. And I think that's one of the models that will seek grow. And it might not be exactly what we have in mind at this point, but we'll need to figure out how can I get to them in what is, what, why would they not want me there? And try to like, come into that, how are you going to cover that meat for the market at the end of the day? So I think that repair is the centralizing for from shops or from, like we'd have to go more into a consumer, but we have to make that fairly immediate for the consumer in work for the full to be repaired. Because if you think about your day, I think about my day and I can tell you that the I needed a replacement for an Apple TV remote, and I literally have an Apple.

Nosher Khan:

Store,

Israel Quintal:

I would say 300 feet from my office. Okay. Fairly close. I can walk through in those two minutes

Nosher Khan:

and

Israel Quintal:

it happened two or three weeks and that did not go right. I don't go because we are busy. I go in have calls and then I have to be out. I have to go back home. I ended up having to order this from Amazon through Apple.

Nosher Khan:

So think about it.

Israel Quintal:

And you're like, man people, if I'm having issues with this, imagine that my phone was broken. I remember when I broke my phone one day. And I was like, I know how to repair myself, but I don't even know. Have the openness thing, right? So it's just one of those things, automation needs to happen. And how do we cover that meat of it, of the consumer? Because people are not even going to the grocery store anymore. People are just buying online, people buy toilet paper, so I think that's the next thing that we ask the repair shop owners.

Nosher Khan:

I think it has a lot more to do with the idea of convenience because ever since Amazon took over a couple of years ago and online shopping became the norm. And especially now since last

Israel Quintal:

year, it's the one year since we've all been facing

Nosher Khan:

COVID-19. But ever since then, we've seen a lot more reliance on people staying in, not having to do the legwork and the convenience of everything that they need coming to their doorstep so that they have more time to be able to do all this other stuff. Like the thing that you mentioned just now you have an Apple store, that's 300 feet from your door. And getting an Apple TV remote is just a matter of getting up and going there, the sort of time that will take. The sort of thing that it'll put you away from your time is better used here. And so it would be more convenient that you would be focusing on that while someone from Amazon comes to your door, rings your bell and says, here you go, this is the remote. You've been

Israel Quintal:

You've been working a hundred percent. I don't know. I also, I think it also has to do with personality. Maybe I don't look like it, but I'm a big introvert. So I'd rather not to talk to people. And when I go, when I'm riding an Uber, I like for Uber to not talk to me I feel comfortable not talking.

Nosher Khan:

The feeling is mutual and I believe after this, everyone has become an introvert.

Israel Quintal:

So go to the Apple store. It's I'm going to have to talk to the guy. And then Amsterdam leaves a box there for me. I don't know how to like, say it. It feels

Nosher Khan:

odd. It feels it feels weird, especially in the situation that we're in because the sort of human connection that sort of elements of talking to people has become a lot more cumbersome. But,

Israel Quintal:

At the same time, it's the whole fact of that,

Nosher Khan:

it's a service that you're being provided and, you just don't want to be able to deal with people. Sometimes you just want things to come to you and not take the hassle. So it's

Israel Quintal:

the idea of convenience. And I, I think,

Nosher Khan:

I think repair shops. They working along this sort of business model would actually benefit them quite a lot. I agree.

Israel Quintal:

Yeah. Yeah. It's about not wanting to clean up with people that you're not familiar with, I think that's a very good point. Like how can a repair shop owners, how can we move the industry, the words, giving that person an option. Great. Not to have to talk to people if they don't want to, they might not feel comfortable yet.

Nosher Khan:

That's true. That's absolutely true. Now that we've talked more, more about where the industry can go, let's talk about what happens when someone gets there. So if a person if a repair shop owner builds up their business they have this ambition to open like four stores by the end of the year and they get there. That might be, scaling up too fast. How will they be able to maintain that stride and sustain that business? When all of a sudden, they've just shut to the top. They've got six doors and, starting from two, they went to six. How do they maintain that stability and that scalability and stay afloat,

Israel Quintal:

man? I think that my answer is going to be the same then for automation, the only way to be able to have multiple repair shops. Without you having to go crazy is you have to have systems in place. You have to have processes in place. And I think when you move, when you have multiple stores there are obviously several concerns, right? One of them is customer service. Another one would be money, right? It's money tight. It's not tight. And This is something that it never goes away. As far as like you concerned about it. But as you're growing, you just need to be able to make sure that you have metrics in place. So as, as far as a financial aspect, the financial aspect goes this is something that it's heavily monitored. Daily. And if you are in, I talked to, I talk about this with our franchisees and I remember the first time I told up like, Hey man, you guys need to start sending because we saw a lack of financial strength, right? We started working towards linked to work on a weekly financial statement that you can deliver or not so much for us accountability. And some people will wait crazy about it. And they were like black. Like we clearly, how do you even make a weekly? You cannot do it. But as more business, people are weakest even too much sometimes. So you have to do it daily. You have to check, especially when you have multiple stores that you're not in, you have to check those daily because a day, right? It's a lot of money when you buy tops, the amount of shops that you have. So it's not the same thing to not hitting your goal in a shelter, a thousand dollars, which is still bad. But when you have 10 shops at 10 K that you lost him, so you need to be able to check why. And you need to vote to see if it's something that, you know, like sometimes, having shops.

Nosher Khan:

Not

Israel Quintal:

in the same town, you forget about certain things. So when we see a shot, that kind of goes down for a day. So you're like what happened there? All the manager and the manager goes there was a thunder storm yesterday. You're like, okay All right. You started like noticing things that, you show you wouldn't right. But now then you have other places where it's like, Oh, the orders are behind. Like we didn't get, or, you guys forgot to place the order, and then you're like if it's something that I, that happened because of us. What do you fix it right away? Why did that happen? Easy or you started going down this trail, but you cannot be calling. X amount of managers every day, trying to find out what's going on. You, you go through metrics, right? So if our ARS, our account receivables are high at the, when we go through this, then, I see why is this high? Are you not making the calls or what's going on? Everything goes. Through metrics instead of you trying to go through living everything, because that's going to be fairly impossible in my opinion, right? So the way you can stay afloat is you need to have metrics in place from. How do you know your stories to the clean? How do you know, how do you know that it smells good? That's something crazy. Like we monitor through a budget of of cleaning we know if we have a fairly good idea, if the shop is well taken care of or not. If the percentage drops on expenses for that month on the cleaning supplies. Most likely the repair shop is not going to clean it. So we've gotten very good at metrics where we know that where, what can be happening. And and that's how we monitor shops now. It's very

Nosher Khan:

interesting to know that, even cleaning has its own set of metrics that

Israel Quintal:

you need

Nosher Khan:

to be looking into. And I really hope, the shop smells

Israel Quintal:

great. Yeah, me too.

Nosher Khan:

Yeah. But that is really nice to be able to know that, a lot of these things are broken down into metrics and that it's true that you can see how well something is doing now. If my knowledge is correct, a lot of services. Now give you those sort of metrics. A lot of previous services, they let you know what what sort of figures you're working with, what your daily takes are and how you can use those to be able to chart growth and sustainability in your business. And that's the whole point of a business analyst or a business intelligence person. That they look at that information and they tell you, all right, this is what is needed. This is how we forecast our growth. And this is the trajectory in which we should be here.

Israel Quintal:

Yeah. And then you have same thing for marketing, right? So one of the things that we always go over is marketing related to income. And one of the things that we noticed, even on our small sampling of 16 stores is that we have, we know like how much you're supposed to be spending. And shops, we're spending it in shops who are not right. And it's always hard to be able to do this because it's easy to throw money at something without being smart. So it's a combination of you have to invest the money, but you have to be able to smart unaware investment. And how do you divide DTL ATL in retail, out of retail, right? So yeah, but metrics, I think it would be the answer for this metrics.

Nosher Khan:

I'm a big believer in them as well. The podcasts that we're listening to, I, rigorously look at the metrics and I'm really happy every time it goes up.

Israel Quintal:

So I know how that feels.

Nosher Khan:

Okay. So I think we're running up to the last leg over here. So let's go over it. So let's talk more about you as a person who's been in the repairing industry. So with all this knowledge and all this experience and all this time that you've spent a, what sort of transformation have you seen yourself as a person and, as a person and how has the repair industry effected your personal life and how do you think it's affected the lives of others within the spirits?

Israel Quintal:

And this is a very interesting question. I think being a, in a repair shop to be honest, it's not something that I ever thought about. I always I was going for Biomedical engineering. I was entering I was designing internal that turbulators for that's very interesting. I intern at different companies that are well known in the biomedical industry. And I never thought that I would end in a repair in street. I always thought I'm going to go into the biomedical field. I'm going to go ahead and you sign these and I really enjoyed it, and it was fun while I did it. But going into a repair shop really gave me an insight for small businesses. And it's something that I thought about when I was interning at, big companies. So being in the repair industry has helped me experience that entrepreneurship life that that you kinda. You need to have a heart for not anyone can be an entrepreneur because I think that it takes a toll of you, right? It's just in my personal life I've had ups and I've had downs and, I don't know what the w what where's could it be the down, but, when you're just like that on the floor, you get to not move thing. But the repair shop industry has been fantastic as far as teaching me managing resources. That being Tom money, coming up with metrics in order to be able to survive. And it also has taught me to be more Repair conscious a hundred percent meaning, not be so wasteful, being able to say, I can definitely do this, if something breaks, just go ahead and get it done. Look for. For those intricate details that usually, you will not think about in how what happens to batteries after they replaced kind of thing. You know how that it's a whole industry. So I think in, if I had to summarize, how, like what changes have undergone, it's just appreciate. The work that everyone does in a repair shop, now we are. And how different personality, different traits, if it's skills end up in the same industry where you can tell the difference in shops when you see them. I think that's been super fun that when you get to see the owners, and you're like, okay, I see what the strength is. And it's very cool, so I think that would be my answer for that. I believe that, you

Nosher Khan:

know, being in this sort of space, it makes you realize all the things that you know, that you're capable of. Because let's face it. Not a lot of people who got into this field thought that it was their dream job, and they never thought that kids, that they would one day open up a repair shop and, get into this line of work. But it shows, it reinforces the fact that yes, you're capable of doing these things that you didn't know. And you're able to pull through. You are resourceful. You are smart. You are you have foresight, you have the, the knowledge of the awareness. You have the mental processes and the physical capabilities to be able to pull off something like this. So it reinforces that confidence in you that, even though it's an, it's a tough, it's a tough act. It's something that might not that you might not know where will take you, for sure that you'll get there, it'll plant your feet on the ground and tell you that, you can stand, you can walk, you can do this.

Israel Quintal:

Yeah.

Nosher Khan:

Glad you have that feeling for you. And I'm glad that AdCentral is doing amazingly for itself. So if anyone wants to look for you, where can we find you?

Israel Quintal:

I'm big on social media. You can you can add me on Facebook. You can add me on Instagram as Israel Quintal. I post tons of stories about my hobbies, mostly being running. And we are AdCentral and you can find us at joinadcentral.com. And we're also on Facebook, we're on Instagram. We have released a 7 free day trial, so you can go in, be there. And now we've expanded so not only to Apple TV. We're on Android TV. And we're also on Fire TV. So if you wanna try us out, you would just login fairly easy, just follow the steps and you'll have a seven free trial. Anyone who tries it for the first time. So joinadcentral.com and Israel Quintal.

Nosher Khan:

Israelquintal@joinadcentral.com. That's what it is. And I hope you had a great time because I know I certainly did. It was really nice.

Israel Quintal:

Thank you. I really appreciate your time.

Nosher Khan:

I really appreciate your time too. Seor Israel Quintal muchas gracias.

Israel Quintal:

Gracias, see you later, bro.

Nosher Khan:

Buenos dias. Thank you so much. Bye